Terms & Conditions

Last Updated: 14/10/24

Welcome to Social Mastering. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services. These Terms and Conditions outline the rules and regulations for the use of our website and the services we offer, including marketing services such as YouTube, TikTok, Instagram, and other social media promotions.

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1. General Terms

By placing an order on our website, you confirm that:

• You are at least 18 years old or have the legal capacity to enter into a binding contract.

• You agree to provide accurate, complete, and up-to-date information during the ordering process.

We reserve the right to modify or update these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically to stay informed of any changes. Continued use of the website after any updates constitutes your acceptance of the revised terms.

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2. Our Services

We offer digital marketing services designed to increase engagement on your social media profiles (including views, likes, subscribers, and followers). The services provided are based on marketing strategies designed to grow your profile organically and in a safe, gradual manner. You acknowledge and agree that our services are not intended to manipulate platform algorithms or violate any social media platform's policies.

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Our services include:

• YouTube views, likes, subscribers

• TikTok likes, views, followers

• Instagram likes, followers

• Watchtime services for social media videos

All services are non-refundable once the campaign begins.

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3. Order Process and Payments

To place an order on our website, you must:

• Select the desired service.

• Provide the necessary information (e.g., video links, social media handles) to enable us to deliver the service.

• Complete the payment process.

We accept all payment methods supported by our platform, including credit cards, debit cards, and other online payment methods.

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Payment Terms:

• All payments must be made upfront before we start delivering the service.

• We do not store your payment details, and all payment processing is handled through secure third-party payment gateways.

We reserve the right to refuse or cancel an order for any reason, including suspected fraud or misuse of our services.

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4. Delivery of Services

Once an order is confirmed and payment is received, we will start delivering the service as described on our website. Delivery timelines may vary depending on the nature of the service and the strategy discussed.

Important Information About Delivery:

• The delivery of services may take 1-7 days depending on the type of service ordered and the specific strategy we implement.

• Followers, likes, views, and other engagement metrics will be delivered gradually over the campaign period to maintain the health of your social media profile.

You acknowledge that once a service has started, it cannot be canceled, and refunds will not be issued. In the rare event that we are unable to deliver the service due to changes in social media platform algorithms or unforeseen circumstances, we will adjust the strategy and complete the order as soon as possible.

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5. Refund Policy

As our services are digital and involve non-tangible goods, all sales are final once the service has begun. We do guarantee the delivery of the service as described on our website. However, we cannot offer refunds for completed services.

Refunds may be considered under the following circumstances:

• If we are unable to deliver the service due to our own fault (e.g., technical issues on our end).

• If there is a delay in starting the service that exceeds a reasonable timeframe and you wish to cancel the order before the campaign begins.

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6. Customer Responsibilities

By using our services, you agree:

• Not to use our services for any illegal or unethical purposes.

• To comply with the terms of the social media platforms on which you are receiving the service (e.g., YouTube, TikTok, Instagram).

• To provide accurate information for us to fulfill the order (such as links to your content or social media profiles).

We are not responsible for any penalties, bans, or suspensions that may arise from violations of social media platform policies. It is your responsibility to ensure that the use of our services aligns with the terms and conditions of your social media accounts.

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7. Limitations of Liability

We will not be held liable for any damages, losses, or disruptions resulting from:

• The misuse of our services.

• Changes in social media platform algorithms, which may impact the results of the service.

• Any adverse impact on your social media profile due to platform rules or policy changes.

While we strive to deliver the best results possible, we do not guarantee specific outcomes (such as viral growth, high engagement, or platform monetization) beyond the delivery of the service described.

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8. Intellectual Property

All content on our website, including text, graphics, logos, images, and digital services, is the property of [Your Website Name] and is protected by intellectual property laws. You may not use, copy, distribute, or exploit any part of our website without express written consent.

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9. Data Collection and Privacy

We collect certain personal information from you during the ordering process, including but not limited to:

• Name, email address, payment information.

• Links to your social media profiles for delivering the service.

We may share these links with third-party service providers to deliver the marketing campaigns you have purchased. Your data will only be used for the purposes of delivering the service and contacting you if necessary.

For more details on how we collect, store, and use your personal data, please refer to our [Privacy Policy].

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10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of United Kingdom, without regard to conflict of law principles. Any disputes arising out of or in connection with these terms will be resolved exclusively in the courts of  United Kingdom.

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11. Contact Information

If you have any questions about these Terms and Conditions or our services, please contact us at contactsocialmastering@gmail.com

By using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully and contact us if you have any questions or concerns.