Refund Policy

A Legal Disclaimer

Last Updated: 15/10/2024

At Social Mastering, we strive to provide high-quality digital marketing services designed to help you grow your social media presence. Please read our Refund Policy carefully to understand when and if you are eligible for a refund. By placing an order with us, you agree to the terms outlined below.

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1. Refund Eligibility

Refunds are only issued under the following circumstances:

• Non-Delivery of Service: If the service has not been initiated within 14 days of your order, and we are unable to start the process, you may request a full refund. You must contact us within 30 days of placing your order.

• Incomplete Service Delivery: If we are unable to deliver the full quantity of the service you purchased (e.g., not reaching the full number of followers, likes, views, etc.), we will either issue a partial refund for the undelivered portion or offer a credit towards future services.

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2. Non-Refundable Services

Due to the nature of our digital marketing services, all sales are final once the service has been initiated. Our services, such as gaining social media followers, likes, views, or watch time, begin almost immediately after an order is placed, and therefore, they are non-refundable once the process has started.

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3. Guarantee of Service Completion

We guarantee that we will deliver the services as described on our website. In the rare event that we cannot fulfill the order or meet the agreed-upon goal, we will work to adjust our strategy and complete the delivery.

• If for any reason we are unable to fulfill your order within the agreed delivery timeframe due to factors outside our control (such as changes to social media platform algorithms), we will communicate with you and work towards the best solution to fulfill the order. However, this may take longer than originally anticipated.

• In cases where we are unable to deliver the agreed services due to ongoing changes in the social media platforms, we guarantee that we will complete the order once we identify the best working strategy.​

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4. Refund Exceptions

Refunds will not be issued under the following circumstances:

• If you change your mind after the order has been processed or the service has begun.

• If the service is completed and delivered in full but does not result in specific growth metrics beyond what was described on the product page.

• If you experience a loss of followers, likes, or views due to account actions taken by the social media platform (e.g., purges, bans, or suspensions). This is beyond our control, and we cannot be held responsible for these changes.

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5. How to Request a Refund

If you believe you are eligible for a refund based on the criteria above, please contact us at contactsocialmastering@gmail.com with the following information:

• Your order number

• A description of the issue you are experiencing

We will review your request and respond within 2-5 business days. If approved, the refund will be processed using the original payment method, and it may take up to 7-14 business days for the funds to appear in your account, depending on your financial institution.

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6. Payment Disputes

We kindly request that you contact us before opening a payment dispute with your bank or payment

provider. In most cases, we can resolve the issue directly with you to ensure your satisfaction.

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7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy periodically.

By placing an order with Social Mastering, you acknowledge that you have read and understood this Refund Policy, and you agree to be bound by its terms.

If you have any questions or concerns about this policy, please contact us at contactsocialmastering@gmail.com